Shipping
Domestic Shipping:
Elevated Culture currently ships within the United States wherever carrier and product restrictions permit. We will display available delivery methods and costs during checkout.
Once your order ships, we’ll email you tracking information. Delivery estimates begin after the carrier receives the package and may be affected by weather, holidays, or other conditions beyond our control.
International Shipping.
International shipping is not currently available. Certain olfactory products may be subject to transportation restrictions, and we want to ensure every order can be delivered safely, legally, and reliably.
Join our email list for updates as Elevated Culture expands into new regions.
Returns
Return Cost
Customers are responsible for return-shipping costs when returning an eligible item because of preference or a change of mind. We recommend using a trackable shipping method, as Elevated Culture cannot guarantee receipt of an untracked return.
Elevated Culture will cover reasonable return or replacement shipping when an order arrives damaged, defective, or incorrect because of our error. We do not charge a restocking fee on approved returns.
30 Days to Return
The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.
Returns & Exchanges
Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery.
Include your order number and clear photographs of the product, shipping container, packaging materials, and damage. Once reviewed, we will work to provide a replacement, store credit, or refund based on the circumstances and product availability.
NONRETURNABLE ITEMS
The following items are generally considered final sale:
• Opened Room & Linen Sprays
• Candles that have been burned
• Original and limited-edition artwork
• Personalized, commissioned, or custom-made products
• Bulk and special-event orders
• Digital downloads and delivered AR activations
• Gift cards
• Clearance or items marked “Final Sale”
Final-sale items may still qualify for assistance if they arrive damaged, defective, or incorrect.